Shipping & Returns
SHIPPING & RETURNS
Flat rate shipping of $12.95 is applied to orders under $90.
Free Shipping from $90
Free standard shipping is provided for all orders over $90 Australia wide.
Free Local Delivery from $50
Free local delivery is available at the checkout for purchases from $50, this will be based on your post code (30 km radius from North Sydney 2060)
If you choose the local delivery option we will email you directly to arrange or notify you of the delivery date and approximate times. Please leave any specific requirements or delivery instructions when placing your order.
Standard shipping can typically take anywhere between 4-10 business days to arrive. RuSoy will issue you with a tracking number, we currently use Australia Post.
Please note that times may increase for regional areas.
COVID19: During these unprecedented times there may be a slight delay with deliveries. We use our preferred provider -Australia Post and we will monitor your tracking number with you.
We thank you for your patience. If you have any question in regards to your online orders please do not hesitate to contact us directly: email@example.com
International shipping is subject to enquiry only. Please email firstname.lastname@example.org for all enquiries.
Please choose carefully when deciding to order from RuSoy as we are unable to offer returns on items due to change of mind. We appreciate your business and invite you to ask any questions if you are unsure. Our Candles and Diffusers are all made to order and handmade with love.
Damaged Goods: In the unfortunate event your RuSoy order/goods arrives damaged please email us directly within 7 days of receiving your delivery email@example.com we will organise a replacement or refund.